Tag Archives: IT Operations

Classic mistakes when handling critical incidents

Posted on February 3, 2011 by

‘It’s obvious that when a critical production system goes offline restoring the system back to operation is a mission worthy of focused resources.  How many times have you sat in a meeting where ridiculous ideas are thrown around in a vain attempt to … Continue reading →

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Is there value to Change Management?

Posted on October 18, 2010 by

Change is usually something people generally avoid.  It typically causes uneasiness for people, when they hear things are going to change.   However, for various reasons change is a reality of businesses.  New applications, hardware, outsourcing, or cloud adoption are actions … Continue reading →

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Is ITIL helping to innovate the business?

Posted on August 15, 2010 by

CIO challenge’s are many. Balancing the struggle to reduce the Total Cost of Ownership (TCO) and provide innovation for business growth continues to be top on the list. Can ITIL provide any help? Continue reading →

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