Tag Archives: incident management

Mistake 2 when Fixing Major System Failures: Assuming…

Posted on February 16, 2011 by ciohooper

Handling major system failure mistake number 2: Broad based assumptions without facts. “It’s probably the network” or “the server” or “the last code release”… or any other scapegoat. A systemic system failure that has been plaguing an organization is rarely … Continue reading →

Posted in CIO Solutions, End User Support, IT Operations | Tagged CIO, incident management, IT support, ITIL, ITSM, Matt Hooper, Matthew Hooper, Problem Management, tech support | Leave a comment

Inforonics Supportcast Weekly – Episode 5: Enterprise Monitoring and Alerting

Posted on September 28, 2010 by Inforonics

Monitoring and alarming requires a lot of thought as to the relationship between systems, devices and end-users. Knowing the dependancies and priorities is key to keeping the system trustworthy, and why we are so dependent on our CMDB & CMS. Continue reading →

Posted in IT Operations | Tagged alerting, correlation, dependency modeling, end user monitoring, enterprise management, incident management, monitoring, network monitoring, unix monitoring, windows monitoring | Leave a comment

Tag Archives: incident management

Mistake 2 when Fixing Major System Failures: Assuming…

Inforonics Supportcast Weekly – Episode 5: Enterprise Monitoring and Alerting

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