Support Casts are an Audio and Video series by Inforonics staff, bringing you insights and tips from the world of customer, technical, and infrastructure support. Weekly co-hosts Scott Taylor, Support Architect, and Matt Hooper, CIO, discuss the challenges, approaches and techniques Inforonics uses to support it’s clients Products, IT Services, and Infrastructure.
Episode 8: Managing Operations Video Audio
Episode 7: Visual Operations Video Audio
Episode 6: Service Level Agreements Video Audio
Episode 5: Monitoring & Alerting Video Audio
Episode 4: Metrics, Metrics, Metrics Video Audio
Episode 3: Risks in Outsourcing Support Video Audio
Episode 2: Overhauling the phone infrastructure Video Audio
Episode 1: Taming the inbound email flood. Video Audio
Inforonics mission is to provide service warranty solutions for it’s customers technology based products and services. We offer 3rd part branded customer and technical support for network device companies, software companies, telecommunications companies and SaaS providers. We offer hosted and managed services for IT departments, specializing in enterprise performance, capacity, availability, security, and change monitoring and management. We have developed in-house tools on Nagios and other open-source solutions, as well as, we provide CA and Compuware products as a value added reseller and solutions provider. We have extensive expertise in CA eHealth, CA Spectrum, CA Service Desk, CA Automation tools and ITSM tools. Compuware Vantage Service Manager, Compuware Applications Vantage AV, Compuware Vantage Agentless (formerly Adlex) End User monitoring solution, and many other tools.
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