Comments for Inforonics Blog http://blog.inforonics.com Information to help drive your support to success Thu, 03 Feb 2011 17:57:36 +0000 hourly 1 http://wordpress.com/ Comment on Classic mistakes when handling critical incidents by Vigilantjon http://blog.inforonics.com/2011/02/03/classic-mistakes-when-handling-critical-incidents/#comment-35 Thu, 03 Feb 2011 17:57:36 +0000 http://blog.inforonics.com/?p=159#comment-35 You hit on very critical area: IT having visibility into business metrics. So much time and energy is spent developing BI, specifically business performance information, so the business can adjust and improve. Giving IT visibility into those performance indicators combined with the operational intelligence a IT group should be measuring significantly improves the event management of the Incident. How critical is it really? Spot-on Matt!

]]> Comment on Inforonics Supportcast Weekly – Episode 1: Taming the Email Flood by Tweets that mention Inforonics Supportcast Weekly – Episode 1: Taming the Email Flood | Inforonics Blog -- Topsy.com http://blog.inforonics.com/2010/08/26/inforonics-supportcast-weekly-episode-1-taming-the-email-flood/#comment-2 Tue, 31 Aug 2010 01:55:38 +0000 http://blog.inforonics.com/?p=34#comment-2 [...] This post was mentioned on Twitter by Tom Catalini, Matthew Hooper. Matthew Hooper said: Inforonics Supportcast Weekly – Episode 1: Taming the Email Flood: http://t.co/1C7R8U3 [...]

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